At HayCO, we want you to be completely satisfied with your purchase.
We accept returns within 30 days of your order's arrival.
To be eligible for a return, your item must be:
To begin a return, please contact us through our Contact page with your order number and reason for the return. If your return is approved, we'll provide instructions on how to return your item.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was sent.
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.
Items that have been worn, washed, altered, or damaged after delivery are not eligible for a refund.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at haycousa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at haycousa@gmail.com.
